MiLand Canada Foundation is committed to supporting youth, newcomers, job seekers, families, employers, and community members through services that are respectful, inclusive, accessible, and client-centered.

We strive to maintain safe service environments, protect client information, promote equity, and continuously improve the quality of our community and employment support initiatives.

MiLand Canada Foundation is committed to providing accessible services in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

We aim to identify, remove, and prevent barriers that may affect individuals participating in our programs, services, events, or community activities.

Accommodation requests may be discussed with staff whenever possible to support equal participation and access.

MiLand Canada Foundation is committed to fostering an environment that is respectful, inclusive, welcoming, and free from discrimination.

We do not tolerate harassment, racism, bullying, hate, or discrimination based on race, ethnicity, nationality, religion, gender identity, sexual orientation, disability, age, language, or socioeconomic background.

We believe diverse communities are strengthened when all individuals are treated with dignity and respect.

MiLand Canada Foundation respects the privacy and confidentiality of all participants, volunteers, partners, and community members.

Personal information collected through intake forms, registrations, referrals, or program participation is used only for service-related purposes and is handled with care and confidentiality.

Access to sensitive information is limited to authorized personnel where appropriate.

MiLand aims to maintain responsible information handling practices consistent with applicable privacy expectations and nonprofit operational standards.

MiLand Canada Foundation values feedback and strives to address concerns in a fair, respectful, and timely manner.

Individuals who experience concerns related to services, volunteer interactions, accessibility, or program participation are encouraged to contact MiLand directly.

Complaints or concerns may be reviewed by organizational leadership, and appropriate follow-up actions may be taken when necessary.

MiLand Canada Foundation is committed to maintaining safe environments for staff, volunteers, participants, and community members.

Safety considerations are incorporated into community outreach activities, volunteer engagement, events, and service delivery wherever possible.

We encourage respectful conduct, awareness of surroundings, and responsible participation during all MiLand activities.

MiLand Canada Foundation aims to maintain secure handling of organizational and participant records.

Records related to services, registrations, outreach activities, and program participation may be maintained for operational, reporting, or service continuity purposes.

Information access is limited where appropriate, and records are managed with consideration for confidentiality and responsible nonprofit operations.

MiLand Canada Foundation is committed to ongoing learning and organizational improvement.

We aim to strengthen our programs and services by reviewing participant feedback, community needs, volunteer experiences, employer engagement, and program outcomes.

Continuous improvement helps us better support youth, newcomers, job seekers, families, and community partners.

For questions related to accessibility, privacy, community conduct, or organizational accountability, please contact:

• Email：info@milandontario.ca

• Phone：9052321672

• Office address：196 Pietz Rd. Welland, L0S 1V0